EBR Physio FAQs

Find a list of Frequently Asked Questions (FAQs) by new customers to our clinic:

Appointments FAQs

Most frequent EBR Physio questions and answers

Making an appointment with us is easy – please call us on 9570 1254. We have appointments available from 8:30am until 6:30pm Monday to Friday and also on Saturday morning 8:30-12. You will have your appointment confirmed the day before via text.

All appointments are 30 minutes, one-on-one with a physiotherapist.

You do not need a doctor’s referral to see one of our physiotherapists, however if you do have a referral please bring it along. We like to keep in contact with your doctor and any other practitioners involved in your care.

On The Day FAQs

Most frequent EBR Physio questions and answers

Wear comfortable clothes or gym wear.

  • Investigations

    Please bring any X-Rays, CT scans, MRIs or other investigations that you have had and are relevant to your condition. If scans are not available then even the report will help us.

  • WorkCover

    If you have a WorkCover claim or have been injured at work then please bring your claim number. If you do not have a claim number but intend to get one please advise our receptionist when you arrive.

Billing FAQs

Most frequent EBR Physio questions and answers

You may be eligible to claim Physiotherapy services from your Private Health insurer depending on your level of cover. To check the exact amount of your rebate you will need to check with your fund.

After your appointment your health fund card is simply swiped through our HICAPS terminal. Once your claim is authorised, you simply pay the gap amount – the difference between the full treatment fee and the amount claimed from your health fund.  You can pay the gap owing with your EFTPOS or credit card.

Physio can be subsidised by Medicare but you will need a referral from your GP under the Medicare Chronic Disease Management plan (CDM). You may be eligible for up to 5 allied health sessions per year.   You will need to pay our regular fee and the Medicare rebate of $52.95 can be deposited into your account using an EFTPOS card.

Other FAQs

Most frequent EBR Physio questions and answers

We treat children from 4 years and above. If children are younger than 4 we recommend seeing a practitioner that is specifically trained in treating pediatric patients.

Need our care?
Please call us:

EBR Physio - Practice Manager

Be Your Best

We have an experienced and dedicated physio team that provides the community with the most up to date, evidence-based physiotherapy to address their physical wellbeing. We will help with long-term management and resolution of your problems, not only short term relief. We are committed to providing you with an individualised rehabilitation plan, which will optimise your recovery to get you back to doing what you enjoy most.

Speak to us to book an appointment or find out more about our treatments