FAQ | EBR Physio Bentleigh East

EBR Physio FAQs
Find a list of Frequently Asked Questions (FAQs) by new customers to our clinic:

General FAQs

Most frequent EBR Physio questions and answers

Making an appointment with us is easy – please call us on 9570 1254. We have appointments available from 8:30am until 6:30pm Monday to Friday and also on Saturday morning 8:30-12. You will have your appointment confirmed the day before via text.

The ‘Choose Physio’ website presented by  the Australian Physiotherapy Association (APA)  includes lots of great and useful info on how Physio can help with; all the different parts of your body, many common conditions and maintain good health whatever age or stage of life you’re at.

If you are a current patient please speak to your physio about being added to the class.
If you are a new patient or haven’t seen us recently then you will need to have an assessment at our rooms before you can join the Hydrotherapy class.

All appointments are 30 minutes, one-on-one with a physiotherapist.

You do not need a doctor’s referral to see one of our physiotherapists, however if you do have a referral please bring it along. We like to keep in contact with your doctor and any other practitioners involved in your care.

EBR Physio sells a range of products including:

  • Orthotic Range from Vasyli Medical  
  • Compression Sleeves from OS1ST
  • Tapes, bandages & braces
  • Hot & cold therapy
  • Exercise & rehabilitation equipment

We offer competitive pricing, quality stock and can order items by arrangement. 

On The Day FAQs

Most frequent EBR Physio questions and answers

Wear comfortable clothes or gym wear.

  • Investigations

    Please bring any X-Rays, CT scans, MRIs or other investigations that you have had and are relevant to your condition. If scans are not available then even the report will help us.

  • WorkCover

    If you have a WorkCover claim or have been injured at work then please bring your claim number. If you do not have a claim number but intend to get one please advise our receptionist when you arrive.

Billing FAQs

Most frequent EBR Physio questions and answers

You may be eligible to claim Physiotherapy services from your Private Health insurer depending on your level of cover. To check the exact amount of your rebate you will need to check with your fund.

After your appointment your health fund card is simply swiped through our HICAPS terminal. Once your claim is authorised, you simply pay the gap amount – the difference between the full treatment fee and the amount claimed from your health fund.  You can pay the gap owing with your EFTPOS or credit card.

Physio can be subsidised by Medicare but you will need a referral from your GP under the Medicare Chronic Disease Management plan (CDM). You may be eligible for up to 5 allied health sessions per year.   You will need to pay our regular fee and the Medicare rebate of $53.80 can be processed on-the-spot into:   

·      an EFTPOS card linked to a cheque or savings account.
·      the bank account you’ve registered with Medicare

Other FAQs

Most frequent EBR Physio questions and answers

We treat children from 4 years and above. If children are younger than 4 we recommend seeing a practitioner that is specifically trained in treating pediatric patients.

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